Our IT upgrade involved transitioning to a “virtual” network. Ozdoc worked closely with our software providers, Totalcare, Prosolv (Fujifilm) and Mortara throughout the entire process. Their project management was flawless and the aftercare service is second to none.

Rhonda Machin
Practice Manager

We asked him to take us on as a customer and 6 years later we wouldn’t use anyone else.

Over these years Adam and Mark from Ozdoc have assisted us in many different aspects of Medical Practice IT including a complete changeover from another IT group as well as a new business setup and 2 complete IT upgrades. On each occasion, because of their depth of knowledge and great Medical Practice IT expertise, the Ozdoc team, especially Adam and Mark, have been able to understand our needs and recognize our problems no matter how difficult. Mark has the patience of a saint and is able to guide us though problems on the end of a phone and keep us calm while fixing the problem. Between Adam and Mark and the team we have yet to give them a problem that they were not able to solve.

As well as this they have provided us with on going support that is speedy, consistent, and professional. We are able to feel confident that help is at hand at any time when required. This has been a godsend, as any practice can grind to a halt when there are computer problems. On every occasion that we experienced problems they have responded quickly and then worked tirelessly until the system was once again operational.

They have also conducted ongoing maintenance to ensure the security and integrity of our data and back ups at all times. This gives peace of mind that our system is protected and is recoverable should the unthinkable happen.

Quoting has always been completed in a timely manner and their pricing is realistic. They have been able to recommend appropriate equipment to suit our needs and are not afraid to offer alternative solutions that they think may be of assistance to us. Their proactive solutions to our requirements and their ability to think outside of the square have been much appreciated.

We are very happy with the level of service offered by Ozdoc and could thoroughly recommend them to any Medical Practice who may be looking for someone who is able to offer solutions for all situations. Adam, Mark and the whole team are certainly able to deliver a high quality, professional and caring service in a timely and friendly manner. We would be lost without them!!

Sue Orr
Practice Manager

The brief to Ozdoc was simple – “provide a fast, reliable, cost effective infrastructure that will meet our future expansion needs”. Ozdoc delivered in every aspect of this brief, from the initial specification stage, to installation, and going “live” stages.

The specialized hardware required for the practices RIS and PACS has been installed and running flawlessly for the 6 months we have been operating now. Any queries regarding administration of the network infrastructure is promptly dealt with by Ozdoc’s technical support desk.

Ozdoc provided a professional, prompt and cost effective information technology service.

Darko Mihalinac
Operations Manager

We get rapid response to our calls for help and when we had a major server crash early one Monday morning, the techs remotely accessed our system, diagnosed the problem, were onsite within a couple of hours and had us back in business by the next morning.

Everyone at Ozdoc are courteous and helpful and I have taken much pleasure in boasting to my colleagues about the excellent service they provide for us.

Cathy Brown |CEO
Inala Primary Care – Excellence in General Practice

Click here to view our September newsletter

“Welcome to the first edition of Preventive, our regular newsletter for clients. We hope each newsletter will inform our clients what has been happening in the medical IT world as well as communicate what we have been doing at Ozdoc to help our clients maintain a more reliable IT infrastructure, so they can get on with the business of seeing patients.”

To view the full July Newsletter, please click on the following link:
- Newsletter July 2010

This month marks the launch of Praevenio, which is the culmination of 8 months work and over $100,000 of investment by Ozdoc Solutions to implement world class support tools which will enable us to improve your IT support experience.